Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
In line with the rest of the NHS and to ensure this is fully observed, we have instigated a dignity at work and zero tolerance policy, whereby aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.
Anyone giving verbal abuse towards members of staff, will be sent a letter from the practice manager to advise that this behaviour will not be tolerated. Any future violation of this policy may result in removal from the practice patient list. There will be no appeal process.
The practice feels sure you will understand that proper behaviour is absolutely necessary for our staff and patients and that non observance will not be accepted.