How do I use the online access system?

The online services can be accessed via our website or via the SystmOnline website.

At the top of the section there is a useful ‘Help’ facility if you have a problem.

Useful points to note:

  • To use the online service you must first obtain a login from Reception
  • Please allow 12 hours for your login to be activated
  • You can only order repeat medication fourteen days or less prior to needing it
  • Only certain types of appointments are available to be booked on-line

If you have any problems with the system please try the online help first but, if the difficulty continues, please ask our admin team.

How will other people be prohibited from seeing my records and information?

To access your online services you have to identify yourself with a username and password that only you know. Unless you reveal this information to someone else you will be the only person able to access your online services via system. You may of course, if you wish, choose to share your login details with someone involved directly in your care.

What if I find an error in my medical record or if I see someone else’s medical information?

You should immediately exit from the system and inform the practice staff if you find any apparent errors or, missing information in your medical records, or if you see someone else’s medical information.

What if I don’t want to register to use this system?

If you do not want to register to use this system you can still use all the practices’ services exactly as before. Your decision not to register will not affect your treatment or your relationship with your GP practice in anyway.

Can I have access on behalf of my children?

Parents of children 11 years and below can have access to their children’s record online services until their 11th birthday. The access will be automatically disconnected by the clinical system as the child turns 11 after this milestone they will need to re-apply for on-line access and will only be granted access to booking appointments until the child reaches the age of 16 when they can then register and apply for all online access.

I care for someone, can I have access on their behalf?

Access to another patient’s records may be granted if they have signed a consent form. A clinician may be required to ensure that the patient is competent to provide such consent.