Our On-Line Service
Where do I find SystmOnline?
Go directly to:
or alternatively go
At the top of the section there is a useful ‘Help’ facility if you have a problem.
Useful points to note
- To use the on-line service you must first obtain a login from Reception
- Please allow 12 hours for your login to be activated
- You can only order repeat medication fourteen days or less prior to needing it
- Only certain types of appointments are available to be booked on-line
If you have any problems with the system please try the on-line help first but, if the difficulty continues, please ask our admin team
In association with our clinical software provider we are able to offer you, our patient, the facility to:
- Manage your appointments on-line
- View past Appointments
- View Future Appointments
- Manage and request your medication on-line
- Manage your contact details
- Complete Practice Questionnaires
SystmOnline helps by letting you manage your appointments and repeat medication over the Internet. The service is available 24 hours a day, 365 days per year. We hope that this will help you fit your healthcare routine into your lifestyle.
Use this facility to:
- book up to two future appointments (this can include booking a telephone triage appointment)
- check the time of an appointment
- cancel an appointment
- view dates of up to five previous appointments
Use this facility to:
- view a list of your current medication
- order your repeat prescription
Is this Service Secure
The SystmOnline service has been fully developed, tested and accredited by a government body – NHS Connecting for Health.
All personal information used by SystmOnline is secure and protected. It is available to staff at our Surgery who have the appropriate security controls, ie those managing appointments and repeat prescribing.
How do I start?
Before you can use the on-line service you must visit the practice in person to obtain a login from our Dispensary or Admin team.
Please Note:- you will need to bring some form of identification to allow us to perform the necessary checks required before access to the online services can be granted.
A member of the team will give you a username and a temporary password
You can change the password whenever you login. We will not have access to your password once you have changed it. Should you forget your password you will need to visit the practice bringing the necessary identification with you so that a new temporary password can be issued.
How online appointments work
Appointments you can book
You will be able to book a “telephone triage” slot in the same way as when you call the reception appointment line the appointment will show as a Telephone appointment online
Information required on bookings
You have the option to give a brief description of your symptoms please ensure that you give a contact telephone number to enable the doctor to contact you (mobile numbers are accepted).
Booking a MI (Minor Illness) face to face appointment
These appointments are with our N/P Nurse Practitioner and are face to face appointments and you should arrive at the practice at time given on the start time
Booking a “telephone triage” appointment online
You may not be called back at the exact time on the booking you should allow 30 minutes after the appointment time shown on the start time.
What happens next with “telephone triage”
Your booking will appear on our screens for the date you requested and you will receive a call back from the doctor between the time stated on the screen and 30 minutes. If you have not been called back on the day at the time you requested, please call the surgery and a receptionist will help.
What happens next with MI (Minor Illness) face to face appointment?
Your booking will appear on our screens for the date and time you requested arrive at the practice and book in with reception to see our Nurse Practitioner.
Patient records online
Our practice is planning to offer patients the facility to view areas of their records online. The areas patients will be able to access will include a summary of information relating to medications, allergies and adverse reactions. As well as viewing this information, there will be the facility to download and print it. This will hopefully be available by 31st March 2015, subject to the availability of this service on our clinical system. Once the system is up and running, if patients do require online access to other areas of their record they will need to speak with the practice to facilitate this.