The practice is starting to send prescriptions electronically.  Pick up a leaflet from reception to find out how this could save you time.


Book Your Appointments Online

You can now book selected appointments with Doctors only, and review and cancel all your appointments, online or by telephone, 24 hours a day, 7 days a week.  Please note Nurse appointments are not bookable by these methods at present.

 You can also order your repeat medication on-line.

To use the online services and obtain your unique username and password please come to the surgery and bring some identification (e.g. driving license, passport or birth certificate) to the surgery. Unfortunately these cannot be issued over the phone this is due to patient confidentiality.

You will be provided with a username and password in writing, to give you access to the on-line facilities.  You will need to wait about an hour after before using the system to allow your details to be loaded.  Then simply click on the link on our web site or enter into your browser or save it in your favourites.

Online Detailed Coded Record Patient Information and Full Online Record

Patient Access has been in use in the Practice for some years now and many of our patients are happily using it to book appointments and order repeat prescriptions over the internet.

We have now extended the facilities offered using this system.

We now have the option to open up areas of your medical record for you to view using the same system, Patient Online.

If you are not registered for Patient Online, you will need to do so at Reception, producing your ID.

If you are already registered for online services, you will use your existing username and password. In order to view your medical record, you will need to log onto your account and click

  • Online Account management
  • Manage on-line services
  • Add detailed coded record
  • Full clinical record

The practice will receive notification of your request.  Once your medical record has been checked it will be available to view no later than 40 days from your request. When you log on, you will then have the option to view your record. Only you can see this information by using your secure username and password but it will be available to you wherever you have internet access.

Pregnancy Choices Norfolk
A new website Pregnancy Choices Norfolk has launched a new website to help those facing an unplanned pregnancy or a pregnancy loss. The site gives information about pregnancy, termination, parenting and adoption services available locally, along with details of help available following a miscarriage, stillbirth and termination.
To view the new website, go to

Travel Clinic Changes
The clinics are pre-bookable by patients (still on a Friday afternoon and Wednesday morning). Patients will need to complete and return the Travel Risk Assessment Forms prior to the appointment.

SMS Appointment Reminder Service
To receive free 'text' reminders talk to any of our reception staff who can register you for this service. All we need from you is a valid mobile phone number to send the text reminders too which we can add to your record immediately.

Pharmacy Opening Times
There are 174 community pharmacies across NHS Norfolk and Waveney's area. Pharmacy opening times can be found on the NHS Choices website
You can also call NHS Direct for details of pharmacy services available in your area on 0845 46 47.

NHS Summary Care Records
A Summary Care Record is an electronic record containing key health information, which can be made available to NHS staff in and emergency or when the practice is closed.
To opt out please collect and complete a form available from reception or online at No action is required if you would like an NHS Summary Care Record.

Free NHS Health Check!
This is a national programme for everyone between 40 and 74 years old who are at risk of the following diseases:
Heart disease, stroke, kidney disease and type 2 diabetes.
It will assess your risk and will support you to reduce or manage that risk through individually tailored advice. It will assess your risk of developing these diseases.
Please speak to a member of reception for more information.